PRIVACY POLICY 

Effective Date: October 2025

This Privacy Policy explains how Dr. Frank Chow / 2OP Health (“we”, “our”, “us”) collect, use, store and protect your personal information when you visit our website or take part in our online coaching and mentoring programs. We are committed to protecting your privacy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

When you use our website or register for our services, we may collect:

• Identity Data – name, profession, and similar details.
• Contact Data – email, phone number, address.
• Payment Data – details processed securely through third-party providers.
• Technical Data – IP address, browser type, and website usage data (via cookies).
• Program Data – information you share during mentoring sessions or communications with us.

You provide most of this information directly, but some is collected automatically through cookies and analytics.

2. How We Use Your Information

We use your information to:

• Deliver our coaching and mentoring services.
• Process payments and maintain your account.
• Communicate with you about updates, events, or resources.
• Improve our services and website experience.
• Meet legal and regulatory obligations.
• Send you marketing if you have opted in (you may unsubscribe at any time).
  
  

3. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers such as payment processors and website platforms.
• Professional advisors (legal, accounting, IT) where required.
• Regulators or law enforcement if legally required.

4. Cookies and Analytics

Our website uses cookies to:

• Make the site function properly.
• Improve performance and security.
• Remember your preferences.
• Analyse visitor usage for improvement.

You can control cookies through your browser settings.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Data is stored securely through trusted platforms (e.g., Kajabi, Zoom, cloud storage).

In the event of a data breach that is likely to cause harm, we will notify you and the relevant authorities as required by law.

6. Retention of Information

We keep your information only as long as necessary for the purposes it was collected, or as required by law. After this, information may be securely deleted or anonymised.

7. Your Rights

Under the Privacy Act 1988, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Withdraw consent for marketing at any time.

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

9. Children’s Privacy

Our services are designed for adults (18+). We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this policy, please contact us:

📧 [email protected]
📍 2OP Health, Mi Clinic, 44 Market St, Sydney NSW 2000, Australia